In operations management, quality is a measure of excellence that is used to determine how well a product or service meets the demands and requirements of the market. Quality management is the act of supervising all the activities and tasks that must be performed to maintain the desired level of excellence. This includes determining a quality policy, creating and implementing quality planning and assurance, and quality control and improvement. It is also known as total quality management (TQM).The concept of quality does not only refer to the quality of the product manufactured.
It can also refer to the quality of the process (which is when the quality manufactured product is called or defined as “Product Quality”) as the degree to which it meets the customer's requirements. Quality is judged or performed by comparing it to some standards, and it is ultimately what the customer says it is. Customer expectations are constantly changing, so it is important to know what is important to them and update that knowledge over time. The decisions made by the marketing team and the design team will determine how the product will work, its sound quality, its functions, not to mention how it looks, feels and lasts. The best way to manage quality is to not make mistakes in the first place, and that starts with managing operations.
ISO is an independent non-governmental organization and is the largest developer of voluntary international standards. When it comes to operations management, quality begins with designing a product according to customer specifications and involves established measurement standards, using the right material, selecting an appropriate manufacturing process etc. The work of determining which projects should be prioritized, ensuring proper allocation of resources and eliminating any obstacles that could prevent success must be done. Employees must be properly trained not only to do their jobs but also to detect and correct any quality problems. In conclusion, operations management plays an important role in ensuring product quality by managing all activities related to production processes. Quality management involves determining a quality policy, creating and implementing quality planning and assurance, and quality control and improvement.
Quality begins with designing a product according to customer specifications and involves established measurement standards, using the right material, selecting an appropriate manufacturing process etc.
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