Operational management is a critical component of any successful business. Quality is a measure of excellence for a product, and it is essential to ensure that the product meets customer needs and market requirements. Quality is not absolute, but rather judged by comparing it to standards. Quality can refer to the quality of the product manufactured, or the quality of the process used to create it.
In industries where customer safety is paramount, such as airplane, car, and medical device manufacturing, quality is of utmost importance. The design of a product must be done according to customer specifications and involve established measurement standards, the use of the right materials, and the selection of the right manufacturing process. Employees must be properly trained to do their jobs and detect and correct quality problems. The marketing team and design team must make decisions that will determine how the product looks, feels, functions, and how long it lasts. Prioritizing projects, ensuring proper resource allocation, and eliminating any obstacles that could prevent success are all essential for quality assurance. The International Organization for Standardization (ISO) is an independent non-governmental organization that develops voluntary international standards. In conclusion, quality in operational management is a critical factor for any successful business.
It involves designing products according to customer specifications, using the right materials and processes, training employees properly, prioritizing projects, ensuring proper resource allocation, and eliminating any obstacles that could prevent success. Additionally, ISO provides voluntary international standards.
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