What Does an Operations Manager Do to Ensure Quality Control?

Operations managers are responsible for making sure that the quality of their company's products and services meet or exceed customer expectations. Depending on the industry and size of the organization, the role of an operations manager can vary. In a manufacturing company, they may be in charge of managing the production process, quality control, and inventory. In a service-based company, they may be responsible for managing customer service, scheduling appointments, and ensuring that service standards are met.

Operations managers are responsible for maintaining and increasing the efficiency of a company, government agency, or non-profit organization. They are talented leaders who support operational leadership in a variety of departments, from finance and IT to human resources and accounts payable. It is their job to supervise, hire and train employees, manage quality assurance programs, and develop strategies to improve processes. Operations manager jobs can be found in organizations of all sizes and industries.

When looking for the most qualified candidate for this position, it is important to start with a good description of the operations manager job. You can use a template and adapt it to your organization. For example, both careers require continuous improvements, project management, and corrective actions in day-to-day functions. Some related jobs include a quality manager, a quality control specialist, a quality control supervisor, and a manager.

Create a specific list of duties, responsibilities, and qualifications, and prioritize them. One of the key components of a small business is operating within a budget. The operations manager is responsible for overseeing vital aspects of the company such as production, human resources, and interdepartmental communication. They must also maintain quality control standards and ensure that the team meets production milestones and deadlines.

A quality control specialist is responsible for monitoring, inspecting, and proposing measures to correct and improve a company's product. Managers also establish the general work environment in the department and must ensure that their employees remain motivated. They must have strong leadership and problem-solving skills to effectively manage a team and face unexpected challenges.

Day-to-Day Activities

The daily activities of an operations manager may vary depending on the industry in which they work, the size of their organization, and their specific responsibilities.

They can analyze key performance indicators to determine if support services are generating the right return on investment. The ideal candidate will have a sharp business mind and proven success in managing multiple departments to achieve maximum productivity. The operations manager is also responsible for identifying areas where improvements can be made in the quality of the product or service, and works to implement these improvements to ensure that the organization remains competitive.